Service Support for the RTDD Environment

Oil & Gas Major

Review of support services surrounding RTDD within customer’s RTOC and drilling teams, the existing support model was insufficient to support a real time environment

Objective

  • We were engaged to provide an alternative approach to supporting the existing RTDD environment. This environment had to be able to reduce the number of failures associated with data feeds.
  • Create a badge less environment which brought together the service companies, application vendors and IT groups in support of the Business.

Solution

  • Mapping of functional and non-functional requirements of RTOC RTDD support service.
  • Proactive not reactive Service, emphasis on supporting drilling team needs around real time decision making.
  • Bust and collapse model to mirror drilling schedules and critical events.
  • An environment of continuous measurement and improvement.

Benefits

  • Expect to reduce number of failed hookups by 50%.
  • Consistency of service is expected to increase utilization of real time decision making as part of asset workflow.
  • Continuous improvement initiative is expected to realize further efficiencies by identifying opportunities for automation within the RTDD environment.