Subsurface Application Specialist

Location ,
Job Type Contract

Job Description:

Location: Home based / Aberdeen / Houston / Sunbury 
Duration: 6+ months 
Our client is seeking a Subsurface Applications Specialist to join the team proving technical support to their Subsurface Applications Platform.    
Role Responsibilities:
  • Work within the Subsurface support team to support the end-user community, globally. 
  • Conduct triage and either resolve incidents and requests at source or route to the appropriate resolver group retaining ownership throughout 
  • Contribute to Continual Service Improvement by bringing ideas 
  • Work with the wider Upstream technical team to troubleshoot any problems with the platform 
  • Maintain fit for purpose documentation 
  • Conduct Handover to Support activities where required  
  • Manage stakeholder relationships with the client, Digital and Technical Function and 3rd party support teams as required 
Required Skills:
  • Geoscience & Geophysics Applications support experience 
  • Strong Customer Service skills 
  • Skill and comfort working in a rapidly changing environment with dynamic objectives and iteration with users. 
  • Familiarity with data structures, storage systems, cloud infrastructure, front-end frameworks, and other technical tools. 
  • Understanding of how technical decisions impact the user  
  • Happy working in a fast-paced changing environment 
  • Willingness and ability to learn new technologies  
  • Self-starter, team player, and proactive approach essential 
  • Ability to clearly communicate at the technical level 
Desirable Skills:
  • Experience using ServiceNow 
  • Experience working in Upstream Oil and Gas  
  • Experience supporting cloud-based platforms 
  • Agile & Scrum Experience